Leading By Example

“Leadership is by example and that is what motivates people. You need to develop genuine closeness with your people in your organisation.” says Narayanan Vaghul, former chairman, ICICI Bank.

Here is an excerpt from his interview which appeared in The Smart CEO : The Wise Leader on 15 Dec 2011, posted by S. Prem Kumar.

While sharing his experiences on Managing people he says:

Managing people really means staying close to them. So, how do you stay close to them? Not through socialising or by throwing parties or by playing golf with them. We need to understand that gimmickries do not work and develop genuine concern for people.

When I joined ICICI, we had about 800 people in Mumbai. In a short span, I got to know each and everyone by name. I used to leave my door open between 8 a.m. and 9 a.m. every day and anyone from the office could walk in and talk to me about anything. It could be about the bank or it could be about their personal lives; I never said, what you are saying here is irrelevant. It showed me an aspect of his or her personality. One thing we need to remember is not to be artificial. Never shut your ears to any kind of feedback you are getting.

The second important aspect is managing people by example. People keep looking at you – how you behave, how you smile and how you conduct yourself. Keep looking at yourself and make an attempt to elevate yourself. We need to motivate people by example and by who we really are. You cannot tell a person, do not be corrupt, when you are corrupt yourself. None of these things can be hidden. Your faults will show up at some point of time.

The link to the article is: http://www.thesmartceo.in/cover-story/the-wise-leader.html

2 thoughts on “Leading By Example

  1. Hiten Vyas

    Hi Shalini,

    This was very interesting, indeed. I loved how Mr Vaghul kept his doors open like that for everyone, every day. This is an amazing way to understand the people you are leading and build trust with them, and gain their support as well.

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